The 9-1-1 program was authorized in 1987, when HB 911 was signed into law establishing a funding structure to finance statewide 9-1-1 implementation. For the past twenty years, the program has been overseen by the Commission on State Emergency Communications (CSEC), implemented at the COG level, and grown in technical and capability to a sophisticated and powerful network. HOTCOG’s 9-1-1 program delivers this service to Bosque, Falls, Freestone, Hill, and Limestone counties. McLennan County has its own separate emergency communications district and is not included in the HOTCOG regional 9-1-1 program.
Text-to-9-1-1: What You Need to Know
The HOTCOG regional 9-1-1 Program is pleased to announce the availability of Text-to-9-1-1 service in Bosque, Falls, Freestone, Hill, and Limestone Counties. Text-to-9-1-1 is a service that allows citizens to send a text message directly to 9-1-1 for assistance in the event that they are unable to make a voice call. However, voice calls are still the fastest and best way to contact 9-1-1 for emergencies.
Steps to send a text to 9-1-1:
- In the recipient field, enter 911
- Compose the message
- Push to “Send” button
- Be prepared to answer questions and follow instructions from the 9-1-1 call taker
Once your text is sent, the 9-1-1 system will send an automated message asking the individual for the address of the emergency. This starts the text session between 9-1-1 and the individual needing emergency help. If an individual attempts to text 9-1-1 in an area where the service is not available, a “bounce back” message will be sent that will tell the individual to make an emergency voice call.
It is important to remember that the Text-to-9-1-1 service should only be used in an emergency situation when the person needing help is unable to speak. Examples of such situations include, but are not limited to:
- a person having a hearing and/or speech disability
- a medical emergency rendering the person incapable of speech
- when speaking out loud would put the caller in danger (i.e. home invasion, abduction, domestic violence, active shooter scenario, etc.)
When using the Text-to-9-1-1 service, the individual must:
- know the exact location and nature of the emergency
- use simple language when texting with 9-1-1 (no abbreviations, acronyms, or slang)
- pull over to a safe location when sending a text to 9-1-1 – DO NOT TEXT AND DRIVE!
If you are able, please call 9-1-1. It takes longer to share all of the necessary information when communicating through text messages.
The Federal Communications Commission (FCC) is updating information as counties and Public Safety Answering Points (PSAPs) add Text-to-911 services. You can find more information on their website in the PSAP Text-to-911 Readiness and Certification Registry.
HOTCOG develops and submits the 9-1-1 Strategic Plan on a biennial basis. The Plan contains local implementation levels and priorities; plan costs by county, level, and component; equipment worksheets for justification of need; system telephone network diagrams by county; and administrative budget information. The Strategic Plan clearly defines data such as dates of system upgrades/replacements, addressing maintenance activities, Public Safety Answering Point (PSAP) training activities, etc.
Automatic Location Identification (ALI) service is based on the ability to identify the caller’s physical location. HOTCOG funds addressing maintenance activities in each county. The county Addressing Coordinator’s duties include GIS point-gathering, database and mapping activities. COG staff then can upload the information into the location software, checking and rechecking for accuracy and changes.
9-1-1 Addressing Coordinators:
- Bosque County: 254-435-6234 – Tom Lovelady
- Falls County : 254-883-3376 – Jeff Watkins
- Freestone County: 903-389-8884- Steve Black
- Hill County: 254-266-1445 – Karin McClendon
- Limestone County : 254-729-5513 – Robbie Pettigrew
HOTCOG maintains and utilizes the geographic information system (GIS) for the region. The COG provides mapping activities including updating and maintaining street files, telephone exchange boundaries, emergency service provider boundaries, and cellular tower sites. HOTCOG has purchased and distrbuted GPS units to the coordnators. These units are being used to collect driveway points and road features that will be displayed on digital maps at the PSAPs.
Regional maps are made available to the public upon request in the following sizes:
- C – 12″ x 17″ (city maps are typically this size)
- D – 22″ x 34″
- E – 34″ x 44″
For more information or to request a map, contact Sarah Wines at 254/292-1800.
HOTCOG provides public education activities throughout the region including the distribution of 9-1-1 materials.
KARI’S LAW: Direct access to 9-1-1 service and multi-line telephone systems
For a multi-line telephone system that provides outbound dialing, Kari’s Law required direct access to 9-1-1 service without the user having to first dial an initial number, digit, prefix, or other access number of code before dialing 9-1-1. On March 1, 2016 the Commission on State Emergency Communications (CSEC) adopted Rule 251.16 (Direct Access to 9-1-1 Service) to implement Kari’s Law.
To learn more about Kari’s Law, please refer to the following resources:
- Texas 9-1-1 Kari’s Law website
- Commission on State Emergency Communications (CSEC) Kari’s Law website
- Download the “Accessing 9-1-1 using a Multi-line Telephone System (MLTS)” brochure
HOTCOG staff works with county addressing coordinators, telephone companies, and post offices to obtain correct address information and eliminate errors. HOTCOG maintains a master street address guide and database for each county and regularly submits updates to the State’s database provider.
Kristine Hill – 9-1-1 Coordinator
- Database for Bosque, Freestone and Limestone counties
- Strategic Planning & Budgeting
- Program Administration
- Compliance to the State
Sarah Wines – 9-1-1 Coordinator/GIS
- County and City maps (Bosque, Falls, Freestone, Hill and Limestone counties)
- Database for Falls and Hill counties
- Public Education